Is It Possible to Decrease the Burnout Level of Hospital Office Staff by Communication Skills Training Using Therapy Techniques?


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OZTURKCU O. S. K. , SERTOZ O. O. , GOKENGİN G. B. , SAGİN H., GÜLBAHAR O. , ÇİÇEKLİOĞLU M.

DUSUNEN ADAM-JOURNAL OF PSYCHIATRY AND NEUROLOGICAL SCIENCES, cilt.31, ss.61-71, 2018 (ESCI İndekslerine Giren Dergi) identifier identifier

  • Cilt numarası: 31 Konu: 1
  • Basım Tarihi: 2018
  • Doi Numarası: 10.5350/dajpn2018310106
  • Dergi Adı: DUSUNEN ADAM-JOURNAL OF PSYCHIATRY AND NEUROLOGICAL SCIENCES
  • Sayfa Sayıları: ss.61-71

Özet

Objective: Aim of the present study is to evaluate the effectiveness of Basic Communication and Coping with Difficult Situations Skills Training, which includes two different therapy techniques, on the burnout level and job satisfaction of hospital office staff.