Learners’ Needs in Online Learning Environments and Third Generation Learning Management Systems (LMS 3.0)

Şahin M. , Yurdugül H.

Technology, Knowledge and Learning, vol.1, no.1, pp.1-16, 2020 (Journal Indexed in ESCI) identifier identifier

  • Publication Type: Article / Article
  • Volume: 1 Issue: 1
  • Publication Date: 2020
  • Doi Number: 10.1007/s10758-020-09479-x
  • Title of Journal : Technology, Knowledge and Learning
  • Page Numbers: pp.1-16
  • Keywords: Learning management systems, Learner needs, Learning analytics, Intelligent learning management systems, ANALYTICS DASHBOARD, PERFORMANCE, SATISFACTION, DIAGNOSIS, AUTONOMY, TIME


Learning Management Systems are web-based systems in which learners can interact
with content/learning resources and assessments, as well as other learners and instructors.
LMSs have been widely used especially since the beginning of the information age. In the
context of this study, the aim was to determine the expectations and needs of the learners,
who are considered to be one of the most important stakeholders of the LMSs. An openended
questionnaire and a semi-structured interview form prepared by the researchers were
used as data collection tools. Content analysis was performed to analyze open-ended questions
and interview data. According to the findings it was seen that learners want more
entertaining and self-monitoring environments, especially with the elements of gamification.
It was also seen that the learning environments have reporting and predictive capability
on student achievement. Learners’ needs and expectations match with third-generation
learning management systems. The third-generation learning management systems can be
developed through educational data mining and learning analytics. Within the scope of this
research, the learner expectations and needs were discussed in the context of the third generation
learning management systems, intervention and types of intervention.