International Symposium on Aircraft Technology, MRO &Operations (ISATECH), 28 - 30 June 2021, pp.1-10
At the beginning of 2020, Covid-19 has had serious negative effects on the aviation sector around the globe. Many aviation enterprises suspended their activities, and some faced bankruptcy. In 2021, while the sector is trying to normalize with economic and political support, passengers follow the developments carefully and try to adapt. However, the variability of human behavior appears to be one of the obstacles to normalization. In the study, the behavior of passengers in Turkey during the Covid-19 process was investigated and the risk perception of Covid-19 was measured according to demographic differences. Although age is the main factor, it has been observed that gender, education, and income show different results for participants due to the risk of contracting Covid-19. The findings reveal the importance of acting one step beyond the standard solution suggestions to increase the confidence of the passengers or reduce their concerns.